Standard of Service

Our main protocol at Iresa Limited revolves around all our customers. We aim to treat you fairly and provide a service that meets your needs and is of a high standard. At Iresa we must tell you about the Guaranteed Standards, which relate to:

  • The accuracy of meters
  • Making and keeping appointments
  • Compensation payments
  • Putting supplies back on
  • Changing meters
  • Moving meters

If at any point we fail to meet our Guaranteed Standards (for e.g., by not performing a specific task or keeping an appointment) we will have to pay you a set level of compensation in accordance with our statutory obligations.