Standard of Performance

Here at Iresa, one of our key values is a passion for our customers. That’s why we would like to make a promise to you.

We promise that we will conduct our business in a fair, honest, transparent, appropriate and professional manner, with customer satisfaction as our highest priority.

  • Fair – We believe that the tariffs we offer and their terms & conditions are tailored to best suit your needs, at a reasonable price.
  • Transparent – We strive to communicate all the important details of our business operations to you. Everything you need to know about your tariff is available in your contract and on our website.

We also aim to publish a statistical report of our complaints handling twice a year so that you can make an informed decision on switching to us, based on our quality of service.

  • Appropriate – Our customer service team is trained to deal with your enquiries in a friendly, appropriate and efficient manner.
  • Professional – We take energy supplier regulations seriously and will continue to work our best to meet Ofgem’s and the Citizens Advice Bureau’s standards.

If you disagree with the above promise, or that we are failing to meet our own standards, or if you have any suggestions about how we may better meet or improve on these standards, please contact us at: suggestions@iresa.co.uk