How to Contact Us

As we are primarily an online company, the best way to get hold of us is through the above email or you can click the icons below to go to our Social media platforms:


Need an answer straight away?

Did you know you can do the following in your online account:

  • Submit Meter Readings
  • Find out how to read your meter
  • Update your information and find your customer ID
  • See your accounts current balance
  • Find information such as your supply number and meter ID number
  • View and download your bills
  • Find out if you’re ready to renew your contract or renew your contract
  • Update your direct debit details

For help using your online portal, you can download our User Manual here.

Still need help?

Call us
0115 727 0982

8am – 8pm Monday – Friday

8am – 6pm Saturday