Priority Service Register
This is a free and voluntary system that we use to ensure the correct support is given to customers with restricted mobility or special medical needs. This includes being able to provide prior warning of any planned power outages to customers who rely on electricity to run essential equipment such as a dialysis machine for example.
The PSR is available if you:
• Are of pensionable age
• Are disabled or chronically sick
• Have a long-term medical condition
• Have a hearing or visual impairment or additional communication needs
• Are in a vulnerable situation.
If you are over 60 or of Pensionable Age, you are automatically enrolled in the default category of Aged 60+. You will also get a notification email. You can notifiy us of additional options from your online account. This can be maintained and updated through the Profile section of your online account.
Enrolling on the priority register will help us to keep you up to date with any information you might need and look after you first if there are any power cuts. When you sign your PSR application form and give us your details, it means you have agreed to let us share your details with the relevant party agent like your local electricity distributor.