Notice for customers

Iresa Limited will be ceasing to trade. Ofgem, the energy regulator, is appointing a new supplier for its customers.

Customers need not worry, their supplies are secure and credit balances are protected.

Ofgem's advice is not to switch, but to sit tight and wait until the new supplier has been appointed. This will help make sure that the process of handing customers over to a new supplier, and honouring credit balances, is as hassle free for customers as possible.

Customers can find support and advice from Ofgem here. Or alternatively if they need additional support they can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/ofgem-safety-net-if-your-energy-supplier-goes-out-business https://www.ofgem.gov.uk/publications-and-updates/ofgem-protects-iresa-customers-supplies-and-credit-balances

Prepayment Emergency Top-Up

If you have a prepayment meter and you are off-supply as a result of losing your card or it not working. Please email us at home@iresa.co.uk with the subject Prepayment Emergency Top-Up so we can send you an emergency code.

‘Matthew J Cowlishaw and Daniel J M Smith of Deloitte LLP were appointed Joint Administrators of Iresa Limited on 1 August 2018. The affairs, business and property of the Company are managed by the Joint Administrators. The Joint Administrators act as agents of the Company and contract without personal liability. The Joint Administrators are authorised by the Institute of Chartered Accountants in England and Wales (ICAEW). All licensed Insolvency Practitioners of Deloitte LLP are licensed in the UK.’