Iresa are disappointed by Ofgem’s decision to give notice of their intention to extend the provisional order as we have made significant changes to improve the service we deliver to our customers.
Our customer service team has trebled in size and our call centre is now open longer to improve our availability. This means that we have significantly reduced the queues and call waiting times previously experienced by our customers and we have improved the time it takes to resolve our customer’s issues.
Our plan is to continue to improve our level of service across all areas, and we will continue to work with Ofgem to give them the confidence to remove the order at the earliest opportunity.
In the meantime, we would like to apologise to our customers for any inconvenience this situation has caused, and thank them for their patience during this time.
Iresa remains committed to providing the best quality service to its customers at low prices and as ever we will continue to ensure any concerns they have are addressed and resolved as a matter of urgency.
Why become our customer?
Different tariff plans to suit you. We will pay you interest on your balance (see terms and conditions)
We developed our own proprietary technology to drive down operational costs and passing the savings to you
Different options for payment making it easy to manage your cost
We believe our customers deserve the best. We will not only listen. We will swing into action
We are an independent, online UK gas and electricity supplier based in Nottingham. Our aim as a company is to focus our energy on the main thing that matters most to our customers: price and quality of our service.GET A QUOTE